Shipping policy

Shipping Policy

This Shipping Policy applies to orders placed through Still Edition at stilledition.com.

Still Edition
Detmolder Straße 5
10715 Berlin
Germany
Email: support@stilledition.com

Order production

Most Still Edition products are made to order. This means production begins after your order has been confirmed.

Production times vary depending on the product, size, frame option and production facility. Estimated production and delivery times are displayed on the relevant product page or during checkout where available.

Production time is separate from shipping time.

Shipping destinations

We ship to the countries and regions available during checkout.

Available delivery destinations may vary depending on the selected product. Certain sizes, framed products or materials may not be available in every country.

If your destination cannot be selected during checkout, we are currently unable to deliver that order to your location.

Shipping costs

Shipping costs are calculated and displayed during checkout before payment is completed.

The shipping charge may depend on:

delivery destination
product type
print size
frame option
number of items
selected shipping method

Any free-shipping threshold or promotional shipping offer will be shown in the store or during checkout.

Customers must actively select and approve any additional paid delivery service, such as express shipping. Under EU consumer rules, additional charges cannot be added through preselected options without the customer’s explicit consent.

Estimated delivery times

Estimated delivery times include both production and transit.

As a general guide:

Germany: approximately 4–10 business days
European Union: approximately 5–12 business days
United Kingdom: approximately 5–12 business days
United States and Canada: approximately 5–14 business days
Other international destinations: approximately 7–20 business days

These are estimates rather than guaranteed delivery dates.

The individual estimate displayed on the product page or during checkout takes priority where it differs from the general estimates above.

Unless another delivery period has been agreed, EU consumer rules generally require goods to be delivered within 30 days after the contract is concluded.

Separate shipments

Items in the same order may be produced at different facilities.

As a result:

products may arrive in separate parcels
parcels may have different tracking numbers
one item may arrive before another
you will not normally be charged additional shipping after checkout because an order is divided into multiple parcels

Tracking

Where tracking is available, you will receive a shipping-confirmation email containing a tracking link once your order has been dispatched.

Tracking information may take up to 48 hours to update after the parcel has been handed to the carrier.

Some economy or local postal services may provide limited tracking.

Customs duties and import taxes

Orders shipped within the European Union are generally not subject to customs duties.

For deliveries outside the European Union, the recipient may be responsible for:

import duties
customs charges
local taxes
carrier handling fees

Unless expressly stated otherwise during checkout, these charges are not included in the product or shipping price and are collected by the relevant authority or carrier.

Still Edition cannot predict or control charges imposed by customs authorities. Customers should contact their local customs office for further information before ordering.

Refusing a parcel because of customs charges does not automatically entitle the customer to a full refund. Any refund will be handled in accordance with our Return and Refund Policy and applicable consumer law.

Address accuracy

Customers are responsible for providing a complete and accurate delivery address.

Please check the following carefully before submitting your order:

recipient name
street and house number
apartment or unit number
postal code
city
country
email address and telephone number, where requested

Contact support@stilledition.com immediately if you notice an error.

We will try to update the address, but changes may no longer be possible once production or fulfilment has begun.

Still Edition is not responsible for delays or failed delivery caused by incorrect or incomplete address information supplied by the customer.

Additional production and shipping costs may apply if an order must be reproduced or shipped again because the original address was incorrect.

Failed, refused or unclaimed deliveries

If a delivery cannot be completed, the carrier may:

attempt delivery again
leave the parcel at a collection point
request further address information
return the parcel to the sender or production facility

Customers are responsible for following tracking updates and collecting parcels within the carrier’s stated collection period.

If an order is returned because it was refused, unclaimed or incorrectly addressed, contact us at support@stilledition.com.

Where legally permitted, the actual return, reproduction or reshipping costs may be deducted from a refund or charged before the order is sent again.

Delayed orders

Delivery estimates may be affected by circumstances outside our reasonable control, including:

carrier disruption
high seasonal demand
customs processing
adverse weather
strikes
public holidays
production delays
incorrect address information
natural disasters or other exceptional events

If your order has not arrived within the estimated period, check the tracking information first and contact the carrier where appropriate.

You may also contact us at support@stilledition.com with your order number.

Where an order is not delivered within the agreed period, applicable consumer law may require the customer to provide an additional reasonable delivery period before cancelling the order.

Lost parcels

A parcel may not be considered lost until the carrier’s investigation period has passed.

If tracking has not updated for an unusually long time or indicates that the parcel may be lost, contact us at:

support@stilledition.com

Please include:

your order number
the recipient’s full name
the delivery address
any relevant tracking information

We will contact the fulfilment provider or carrier and, where appropriate, arrange a replacement or refund.

Damaged orders

Please inspect your order promptly after delivery.

If your print or frame arrives damaged, contact us as soon as possible at support@stilledition.com and include:

your order number
a photograph of the complete product
close-up photographs of the damage
photographs of the outer packaging
photographs of the internal packaging
a photograph of the shipping label

Please retain the product and all packaging until we confirm that they may be discarded.

Depending on the circumstances, we may arrange a replacement or refund in accordance with our Return and Refund Policy and applicable statutory rights.

Delivery shown as completed but not received

If tracking shows that an order has been delivered but you cannot locate it:

Check around the delivery location.
Ask other household members or neighbours.
Check whether it was left at a collection point or safe place.
Contact the carrier using the tracking number.
Contact us if the parcel remains missing.

Please notify us promptly so that a carrier investigation can be opened within the applicable deadline.

Changes and cancellations

Because products are made to order, production may begin shortly after purchase.

We will try to assist, but we cannot guarantee changes or cancellation once production has started.

This does not limit any statutory rights explained in our Return and Refund Policy.

Contact

For shipping questions, contact: support@stilledition.com