Return and Refund Policy

We want you to be happy with your Still Edition order. This policy explains how cancellations, returns, damaged orders and refunds are handled.

14-day right of withdrawal

Customers in the European Union, European Economic Area and United Kingdom may withdraw from their purchase within 14 days without giving a reason.

The withdrawal period begins on the day you, or a person nominated by you, receives the final item in your order.

To exercise your right of withdrawal, contact us within 14 days of delivery at:

Email: support@stilledition.com
Business name: Still Edition
Address: Detmolder Straße 5, 10715 Berlin, Germany

Your message must clearly state that you wish to withdraw from the purchase. You may use the model withdrawal form included at the end of this policy, but this is not required.

After notifying us, you must return the item within a further 14 days.

Return eligibility

Returned products must be:

• unused and undamaged
• returned in their original protective packaging where reasonably possible
• packaged securely to prevent damage in transit
• accompanied by the order number or proof of purchase

Please contact us before sending anything back. We will provide the correct return address and instructions.

Do not return products directly to our printing or fulfilment partner unless we specifically instruct you to do so.

Return shipping costs

For ordinary returns under the right of withdrawal, the customer is responsible for the direct cost of return shipping.

We recommend using a tracked and insured service, as you remain responsible for the returned item until it reaches the supplied return address.

If the product is defective, damaged, incorrect or materially different from its description, Still Edition will cover the reasonable return or replacement costs.

Refunds

Once we receive and inspect your return, we will notify you by email.

Approved refunds will be issued to the original payment method. We will refund:

• the price paid for the returned product
• the cost of the least expensive standard delivery method originally offered

Additional delivery costs resulting from an express or premium shipping method are not refundable.

Refunds will be processed without undue delay and no later than 14 days after receiving your withdrawal notice. We may withhold the refund until we have received the returned product or you have supplied evidence that it has been sent back, whichever occurs first. This reflects the applicable EU withdrawal rules.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Damaged, defective or incorrect orders

Please inspect your order as soon as it arrives.

Contact us promptly at [your customer-service email] if your order:

• arrived damaged
• has a printing or manufacturing defect
• contains the wrong product
• was damaged because of inadequate packaging

Please include:

• your order number
• a description of the issue
• clear photographs of the complete item
• close-up photographs of the damage or defect
• photographs of the outer and inner packaging

Where appropriate, we will arrange a replacement, repair, price reduction or refund. This section does not limit your statutory rights. Consumers in the EU benefit from a minimum two-year legal guarantee for goods that are faulty or not as described.

Minor differences between screen colours and printed colours are not normally considered defects. Displays vary, and colours may also differ slightly depending on the selected paper, print process and lighting conditions.

Personalised and custom-made products

The statutory right of withdrawal may not apply to products that:

• have been personalised with customer-supplied names, text or images
• were produced in a non-standard custom size requested by the customer
• were made according to another individual customer specification
• are clearly tailored to the customer’s personal requirements

This exclusion does not automatically apply merely because a standard art print is produced after an order is placed.

Personalised products may still be replaced or refunded if they are damaged, defective or incorrectly produced.

Order changes and cancellations

Production can begin shortly after an order is submitted.

Contact us as soon as possible at support@stilledition.com if you need to change or cancel an order. We will try to help, but we cannot guarantee that an order can be changed or cancelled once production has started.

This does not affect any statutory right of withdrawal that applies after delivery.

Exchanges

We do not currently offer direct exchanges.

To order a different size, frame or artwork, return the eligible item in accordance with this policy and place a new order separately.

Refused and unclaimed deliveries

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned because it was refused, left unclaimed or addressed incorrectly, we may deduct the actual return and reshipping costs from any refund, where legally permitted.

Return address

Please do not send a return to the address shown on the shipping label without contacting us first. Our products may be fulfilled by different production facilities, and the correct return address can vary.

Contact:

support@stilledition.com

We will send you the applicable return instructions.

Statutory rights

Nothing in this policy excludes or limits any mandatory consumer rights available under the law of the customer’s country of residence.