FAQ

Frequently Asked Questions

Information about our prints, materials, framing, shipping, returns, and how Still Edition works. For anything not covered here, you can contact us directly.

About Still Edition

What is Still Edition?

Still Edition is an independent fine art print studio based in Berlin, Germany. We offer a curated selection of prints, produced to order and shipped worldwide.

Who is behind Still Edition?

You can learn more on our About page.

Where is Still Edition based?

Still Edition is based in Berlin, Germany. Orders are produced through a trusted network of professional print studios in different regions, allowing many orders to be made and shipped closer to their destination.

Prints and Materials

How are the prints made?

Each piece is printed to order using professional fine art printing methods, with close attention to color, detail, tonal range, and finish.

Exact production specifications may vary between products, formats, and print locations. The relevant details are listed on each product page.

What paper do you use?

Our prints are produced on high-quality fine art papers chosen for their surface, weight, color reproduction, and durability. Most have a smooth or lightly textured matte finish that keeps reflections low.

Paper weight and finish may vary by product. Please check the individual product description for the exact specifications.

Will the colors look exactly like they do on my screen?

We prepare every image carefully for print, but screens display colors differently depending on brightness, calibration, device, and display technology. A printed work may therefore look slightly different from the version shown on your screen.

Small differences in tone and brightness are normal and are not considered printing defects.

Do the prints have a white border?

This depends on the artwork and product configuration. Some images are printed edge to edge, while others may include a border as part of the composition.

The product images show how the artwork is intended to appear. A frame shown with a mat does not necessarily mean that the unframed print includes one.

Will the image be cropped in different sizes?

We aim to preserve the intended composition across all available sizes. When a format requires a minor adjustment, the crop is prepared carefully rather than applied automatically.

Product previews provide the best indication of how the artwork will appear in the selected format.

What sizes are available?

Available sizes are shown directly on each product page. The selection may vary depending on the artwork, orientation, frame option, and destination.

Measurements may be displayed in both centimeters and inches.

Can I order a custom size?

Custom sizes are not part of our standard range, but you are welcome to contact us with the artwork title and the dimensions you need. We cannot guarantee that every image or frame can be produced in a custom format, but we will check what is possible.

Frames

Can I order the artwork framed or unframed?

Many Still Edition works are available both framed and unframed. The options shown on the product page are the formats currently available for that artwork.

What are the frames made from?

Frame materials and finishes may vary by product and production region. Where specified, frames are made from wood and fitted with clear, shatter-resistant glazing to protect the print.

Please refer to the individual product description for details about the material, profile, glazing, and hanging system.

Are framed prints ready to hang?

Framed products generally arrive with hanging hardware already attached or included. The exact system may vary depending on the size, orientation, frame, and production location.

Always use fixings suitable for the type and condition of your wall.

Production and Shipping

Do you ship worldwide?

Yes, Still Edition ships worldwide. Available destinations are subject to carrier coverage, local restrictions, and the product selected.

If an item cannot be delivered to your address, this will normally be shown during checkout.

Where will my order be printed?

We work with a network of professional print studios in different regions. Whenever possible, an order is routed to a suitable production partner closer to its destination.

The exact print location depends on the product, destination, available materials, and production capacity.

Why is each piece printed to order?

Printing to order allows us to offer a wider collection without keeping large quantities of unsold stock. Production begins after an order has been placed.

This means there is usually a short production period before the order is handed over to the shipping carrier.

How long will my order take to arrive?

Many orders arrive within a few days of dispatch, but delivery times vary depending on the product, production location, destination, carrier, and time of year.

Your order must first be printed, checked, packed, and shipped. Once it has been dispatched, you will receive a shipping confirmation with tracking information when tracking is available.

Can I track my order?

Most orders include tracking. Once your parcel has been dispatched, the tracking link will be sent to the email address used at checkout.

Tracking may take a short time to update after the shipping label has been created.

Will different items arrive together?

Usually, but not always. Products may be made at different studios or require different packaging. As a result, one order may occasionally arrive in more than one parcel and on different days.

You will not be charged additional shipping simply because an order is divided into multiple shipments, unless this was already stated during checkout.

How are prints packaged?

Unframed prints are usually shipped flat or rolled, depending on their size and production location. Framed works are packed with protective materials designed for artwork and glazing.

Please open the package carefully and avoid using a blade close to the surface of the print or frame.

Will I need to pay customs duties or import taxes?

Taxes and duties depend on the destination, the origin of the shipment, and local regulations. Where possible, applicable taxes are calculated during checkout.

Additional import charges may still be collected by local authorities or the carrier. These charges are outside the direct control of Still Edition and are normally the responsibility of the recipient.

Orders and Changes

Can I change or cancel my order?

Contact us as soon as possible after ordering. Because production may begin quickly, changes and cancellations cannot be guaranteed once the order has entered production.

Please include your order number and the requested change when contacting us.

Can I change the delivery address?

We may be able to update the address before production or shipping begins. Once an order has been dispatched, it may no longer be possible to redirect it.

Please check the delivery details carefully before completing checkout.

I entered the wrong email address. What should I do?

Contact us with your name, order number, delivery address, and the correct email address. We will update the order details where possible and resend the relevant confirmation.

Returns and Problems

What is your return policy?

Return eligibility depends on the product, destination, condition of the item, and reason for return. Because most Still Edition products are made to order, different conditions may apply than they would to products held in regular stock.

Please read our Returns and Refunds Policy before sending anything back. Returns must not be sent to a production address without prior approval.

What should I do if my order arrives damaged?

Contact us as soon as possible and include your order number, a description of the problem, photographs of the damaged product, and photographs of the outer packaging.

Please keep the item and packaging until the case has been reviewed. We will work with you to find an appropriate solution.

What if I receive the wrong item?

Send us your order number and clear photographs of the product, packaging label, and artwork received. We will review the order and arrange the next steps.

What counts as a print defect?

A print defect may include significant banding, ink marks, physical damage, incorrect trimming, or a result that clearly differs from the ordered product.

Minor variations in color, paper texture, wood grain, frame tone, or positioning can occur during normal production and are not necessarily defects.

My parcel is delayed or appears to be lost. What should I do?

First check the latest tracking update and confirm that the shipping address is correct. Carriers can occasionally experience delays, especially during busy periods or customs processing.

If tracking has not updated for an unusual length of time, contact us with your order number so we can review the shipment.

Care and Display

How should I handle an unframed print?

Handle the print with clean, dry hands and avoid touching the printed surface. Hold it by the edges whenever possible.

If the print arrives rolled, allow it to relax naturally before framing. Do not force it flat or place heavy or rough objects directly on the surface.

How should I care for a framed print?

Dust the frame and glazing gently with a soft, dry cloth. Avoid abrasive cleaners, strong chemicals, and spraying liquid directly onto the frame or glazing.

Keep the artwork away from persistent moisture, extreme heat, and areas with rapid temperature changes.

Should I hang the print in direct sunlight?

Professional inks and papers are designed for long-lasting display, but prolonged direct sunlight can fade almost any printed material over time. For the best longevity, display the artwork away from strong, continuous sunlight.

Can I hang the artwork in a bathroom or kitchen?

We do not recommend placing paper prints in areas with high humidity, condensation, steam, grease, or frequent temperature changes.

If displayed in such a space, the work should be properly framed and kept away from direct moisture and heat.

Contact

How can I contact Still Edition?

For questions about an artwork, an existing order, shipping, returns, or anything else, use our contact form or email support@stilledition.com.

When contacting us about an order, please include your order number so we can help you more quickly.